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Login Screen Error

Brian -

MODULE: Login Screen

ISSUE: Some customers are receiving the below error when attempting to access the login screen.  

Login_Error_2.jpg

 

ROOT CAUSE: This is not a bug, as far as we are aware.  So far, it seems that this error is being returned by the customer attempting to access my.peoplematter.at instead of my.peoplematter.com.  The .at site has an expired SSL certificate, and cannot be accessed.

 

WORK AROUND: Have the customer navigate to my.peoplematter.com to login.  They may also want to check any bookmarks they are using to make sure they are navigating to the correct site.  If any customer is receiving this error while attempting to access the correct site, please escalate immediately.

TFS #: Internal ONLY  

 

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