PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until January 24.

I need help with…

I forgot my Username. What do I do?

Annie -

  • Enter Personal Identifiers, including First Name, Last Name, Four Digit Pin, Month of Birth, Day of Birth, and select the correct icon. Click Next


  •  Your security questions will display.  Enter the answers.  Click Next.

  •  Your Username will display.  Click Log In to proceed.

If you still need assistance, contact the PeopleMatter Support Team at


View this article in our new Knowledge Base!