PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST
PM-support@snagajob.com

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until mid-December.

I need help with…

Errors loading login page and intermittent page time outs (08.03.2015) RESOLVED

Andrew -

All,

We're currently experiencing issues loading our login page and other functionalities of our PeopleMatter site.

Our team is aware of it, and is actively working to return the system to full working status.

In the mean time, please send an email to support@peoplematter.com with a description of the error for us to review. We'll be providing updates to those support requests and to this article as they develop.

Thank you for your patience.

Your PeopleMatter Support Team

Comments

  • Avatar
    Andrew

    We believe we have identified the issue causing login pages to fail to load properly. Please report any additional concerns or errors to support@peoplematter.com.

  • Avatar
    Andrew

    Update 3:26 PM EDT, August 3, 2015
    PeopleMatter engineers implemented enhanced network traffic management in order to improve performance of the platform as well as increase the flexibility of the service with greater ability to add new services and features seamlessly to our customers.

    After detecting issues, engineers rolled back the change and returned to the previous traffic management system. While the system remained on-line and functional for the majority of users, a subset of users did experience slow page loads, timeouts, or login failures.

    PeopleMatter engineers are currently working to troubleshoot the issue.

-->