PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until January 24.

I need help with…

Error uploading parental consent (RESOLVED)

Luke -



ISSUE: Uploading Parental Consent document is producing the following error:



Our team is aware of the issue, and is actively working to resolve the functionality to upload the Parental Consent form.

Please check back here, we'll be providing updates to this article as they develop.


  • Avatar

    The fix for this is slated to be in our next patch, 10/21.