If a client is using Adverse Action through Sterling:
- Review the background check and choose Discontinue in PeopleMatter.
- Follow the prompt to log into the Sterling portal. The rest of the Adverse Action process is then handled through the Sterling portal.
- If an applicant opts not to dispute any of the information provided in the background check report, an employer can legally take Adverse Action. This is the formal process for disqualifying a candidate from a potential job, current position, or promotion.
- When notifying an individual of Adverse Action, it is wise to use a legal document that includes information about the professional service provider who conducted the background check, as well as proof the applicant was supplied with a copy of the final report and given an opportunity to correct misinformation.
Attached are sample templates of the letter/s that would be sent to the candidate. Sterling can help manage your Adverse Action process. Contact your Sterling Account Manager for further details.