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Section 1 of the I-9 is incorrect. What do I do?

Amy -

Sometimes the employee makes a mistake when completing Section 1 of the I-9.  Correcting this is a two-step process:

  1. The Manager will send the I-9 back to the Employee to make corrections.
  2. The Employee will make corrections. 


Step 1. Manager Sends I-9 back to Employee for Corrections

  • Click WorkSpaces.
  • Under your organization's name, click Administrator.
  • The Administrator WorkSpace or HOME tab will appear.  Click I-9 Documentation

  • A list of Team Members will appear.  The status for each individual will display on the right.
  • You can search for a Team Member by name or use Filters to narrow down your search.
  • Your next step will depend on the current status. Click Actions.  Click Start I-9 or Section 2: View/Edit I-9 Information


  • Section 2 of the I-9 will open to Step 1.  Review Employee Information. Click Send back to employee for corrections.

  • The Employee will receive an email to make corrections to Section 1.


Step 2. Employee Makes Corrections to Section 1 of I-9

To access the I-9 Form to make corrections via email:

  • Access the email message sent to you.  In the message, click on the hyperlink to begin the process. 
  • Follow the prompts to enter information needed for I-9.  When finished, click Submit.

To access the I-9 Form to make corrections from your PeopleMatter account:

  • Log in to PeopleMatter.  Go to and click Sign In.
  • Enter your Username and Password.
  • Click Notifications. Select the Company Name where you work. 
  • Follow the prompts to enter information needed for I-9. When finished, click Submit.