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Knowledge Base

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I need help with…

I forgot my Password. What do I do?

Annie -

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  • Enter your Username.  Click Next

  • Your security questions will display.  Enter the answers.  Select the correct icon.  Click Next.

  • Create a new Password.  Re-enter your new Password.  Click Submit.

If you still need assistance, contact the PeopleMatter Support Team at

View this article in our new Knowledge Base!




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    It does nothing to help if you are re-hiring an employee and they can't remember the answers to their prior security questions so that they can set up a new password.

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    Hello Brian!

    I understand that does happen. In this case, please contact our Support team and we are happy to send over a link.

    Your PeopleMatter Support Team