There could be multiple reasons why your new hire is not visible in the POS System.
- Please ensure all onboarding in complete, including Section 1 and 2 of the I-9.
- The I-9 MUST include a social security number in Section 1.
- It generally takes 10-15 minutes from the time the I-9 is complete before the new hire will appear in the POS System.
- Make sure the POS System has an Internet connection; you may need to stop and restart the service.