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Why is my new hire not showing up in my Point of Sale (POS) System?

Andrew -

There could be multiple reasons why your new hire is not visible in the POS System.

  • Please ensure all onboarding in complete, including Section 1 and 2 of the I-9.
  • The I-9 MUST include a social security number in Section 1.
  • It generally takes 10-15 minutes from the time the I-9 is complete before the new hire will appear in the POS System.
  • Make sure the POS System has an Internet connection; you may need to stop and restart the service.