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Knowledge Base

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How do I reset an employee's password?

Annie -

Managers and Administrators have the ability to send an employee’s password reset email or text message.

To send the password reset email:

  • Click WorkSpaces.
  • Under your organization's name, click Administrator.
  • From the Administrator WorkSpace or HOME tab, click Applicants, Candidates, or Team Members depending on where the individual currently falls in your organization. 

  • Click on the individual's name to open their record.
  • In the top left, you will see the individual's demographics.  Click Send Reset Password Email. (If the individual does not have an email address on file, but does have a cell phone number on file, you will see Send Reset Password SMS.)

  •  You will receive a prompt.  Click Yes, Send Email.

  • You will see notification that the password reset email has been sent to the individual.  Click Ok, Thanks

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