Managers and Administrators can easily see E-Verify Statuses for active Team Members from the E-Verify Cases Dashboard.
To access the E-Verify Cases Dashboard:
- Click WorkSpaces.
- Under your organization's name, click Administrator.
- The Administrator WorkSpace or HOME tab will appear. Click E-Verify Cases.
- A list of Team Members will appear. The status for each individual will display on the right.
- You can use the toolbar under the Name Search field to filter. You can filter on the different E-Verify Statuses described below.
Remember to keep in mind the following abbreviations:
|DHS||Department of Homeland Security|
|SSA||Social Security Administration|
The following statuses relate to E-Verify:
|Employment Authorized||The employee's information was verified by SSA and DHS. The Manager can close the case.|
|Case Closed||A Manager or Administrator has closed the case. No further action is required.|
|Waiting for E-Verify Response/Pending||PeopleMatter has pushed out the data to E-Verify to review and a new status will display. E-Verify can take up to two weeks to display a new status. No action required until a new status populates.|
|Identify Employee Photo||A Manager or Administrator needs to click and confirm the photo on the website matches the photo on the document provided.|
|Review and Update (SSA):
Waiting on Employee/Employer
|SSA sent the information back for the person listed in the status to review the information.|
|Review and Update (DHS):
Waiting on Employee/Employer
|DHS sent the information back for the person listed in the status to review the information.|
|Duplicate Case||This employee has had an E-Verify case open in the past. The Manager or Administrator will either close the case if this was a mistake, or continue if this was intentional.|
|Tentative Non Confirmation (SSA)||SSA sent back the case for review due to incorrect data entered on the I-9. The Manager or Administrator and/or employee need to review the I-9 for incorrect data.|
|Tentative Non Confirmation (DHS)||DHS sent back the case for review due to incorrect data entered on the I-9. The Manager or Administrator and/or employee need to review the I-9 for incorrect data.|
|Referred to DHS/SSA||The employee and employer found the information was all entered correctly on the I-9, and the employee decided to contest the case. The employer then referred the case. Once the case has been referred to E-Verify, a status of "Contest" appears until the case information has been reviewed. The Manager or Administrator is waiting on a new status.|
|No Show||The case was referred to DHS/SSA and the employee did not reach out to them within the 8 business days required.|
|Final Non Confirmation||The case was referred and the employee spoke to DHS/SSA regarding their TNC status; DHS/SSA was unable to verify the employee is able to work in the U.S.|
|Unable to Process Case - Error Code - ####: Please Contact PeopleMatter Support||Reasons and Error Code numbers may vary; you need to email PeopleMatter Support with the employee name, email address, and error code.|
|SSA Case in Continuance||The SSA may now provide an estimated resolution date for an SSA Case in Continuance. If an estimated resolution date is not provided by E-Verify, the case will display a status of “pending.” You may also be given an updated date, should the estimated resolution date change.|
|Verification in Process||
E-Verify needs additional time to look into the case. PeopleMatter cannot expedite the case. The employer needs to wait on E-Verity to send results and an updated status.
- Visit the USCIS - E-Verify Information website for additional details.