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E-Verify: How are E-Verify Statuses defined?

Annie -

Managers and Administrators can easily see E-Verify Statuses for active Team Members from the E-Verify Cases Dashboard.

To access the E-Verify Cases Dashboard:

  • Click WorkSpaces.
  • Under your organization's name, click Administrator.
  • The Administrator WorkSpace or HOME tab will appear.  Click E-Verify Cases

 e-Verify_Cases_only.png

  • A list of Team Members will appear.  The status for each individual will display on the right.
  • You can use the toolbar under the Name Search field to filter.  You can filter on the different E-Verify Statuses described below.

Remember to keep in mind the following abbreviations:

 

DHS Department of Homeland Security
SSA Social Security Administration

 

 

The following statuses relate to E-Verify:

Employment Authorized The employee's information was verified by SSA and DHS. The Manager can close the case.
Case Closed A Manager or Administrator has closed the case.  No further action is required. 
Waiting for E-Verify Response/Pending PeopleMatter has pushed out the data to E-Verify to review and a new status will display. E-Verify can take up to two weeks to display a new status. No action required until a new status populates.
Identify Employee Photo A Manager or Administrator needs to click and confirm the photo on the website matches the photo on the document provided.
Review and Update (SSA):
Waiting on Employee/Employer
SSA sent the information back for the person listed in the status to review the information.
Review and Update (DHS):
Waiting on Employee/Employer
DHS sent the information back for the person listed in the status to review the information.
Duplicate Case This employee has had an E-Verify case open in the past. The Manager or Administrator will either close the case if this was a mistake, or continue if this was intentional.
Tentative Non Confirmation (SSA) SSA sent back the case for review due to incorrect data entered on the I-9. The Manager or Administrator and/or employee need to review the I-9 for incorrect data.
Tentative Non Confirmation (DHS) DHS sent back the case for review due to incorrect data entered on the I-9. The Manager or Administrator and/or employee need to review the I-9 for incorrect data.
Referred to DHS/SSA The employee and employer found the information was all entered correctly on the I-9, and the employee decided to contest the case. The employer then referred the case. Once the case has been referred to E-Verify, a status of "Contest" appears until the case information has been reviewed. The Manager or Administrator is waiting on a new status.
No Show The case was referred to DHS/SSA and the employee did not reach out to them within the 8 business days required.
Final Non Confirmation The case was referred and the employee spoke to DHS/SSA regarding their TNC status; DHS/SSA was unable to verify the employee is able to work in the U.S.
Unable to Process Case - Error Code - ####: Please Contact PeopleMatter Support Reasons and Error Code numbers may vary; you need to email PeopleMatter Support with the employee name, email address, and error code.
SSA Case in Continuance The SSA may now provide an estimated  resolution date for an SSA Case in Continuance. If an estimated resolution date is not provided by E-­Verify, the case will display a status of “pending.” You may also be given an updated date, should the estimated resolution date change.
Verification in Process

E-Verify needs additional time to look into the case.  PeopleMatter cannot expedite the case. The employer needs to wait on E-Verity to send results and an updated status.  

Contact E-Verify with questions.

 

 

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