If the new hire did not receive their onboarding email, it is possible it was blocked as spam by their email account. You can either resend the email or have the employee go to the main login page to login and select "Complete Onboarding."
To resend the email,
1. First, go to the Home tab and select "Team Members"
2. Search for the Team Member and click on their name to open their Employee Record.
3. Go to the Onboarding tab
4. Select Team Member's Tasks and then, under Company Items, click on "Send Onboarding Email" to resend the email.
**Note: If you see "Create Account" under the employee's name instead of their username, make sure you send them a link or create their account with them so they can login to PeopleMatter. Select Create Account and then decide if you would like to text, email, or create the account now with the new hire.