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Diagnostic .zip file instructions

Nick -

This guide will take you through the process of installing and running the diagnostic .zip file. 

Running PMDiag.exe utility

1) Make sure PMDiag.exe is visible

4) Go to Start button

5) Type cmd in search bar, right click cmd.exe and select ‘Run as administrator’

6) You should now see the cmd prompts. Type cd \PeopleMatter\BackHouse enter. Then type PMDiag.exe

7) After this has run, a new zip file should appear in BackHouse.

8) When opening the zip file, it should contain a number of documents.

9) The text within the documents should look like this:

10) Please let PeopleMatter support know when the file is ready and we will provide a secured link to our FTP site.