PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST
PM-support@snagajob.com

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until mid-December.

I need help with…

FAQ: Why can't the Business Unit Admin role see the appropriate background check package with Sterling?

Carla -

This setting may depends on two items.

User Settings: This is managed in Background Check - Global Settings - User Settings.  The organization's administrator can determine if they want users with the Business Unit Admin (BUA) role to run background checks and/or review background check results.

  • Go to Background Checks
  • Under Global Settings - User Settings, review the settings related to the BUA role.
  • Click the checkbox(es) to enable the feature(s), if appropriate, for your organization. 

 

 

Packages Assigned to Position: If the BUA is able to run background checks, you will want to check the actual job to see how it is configured.  

  • In an event you see that the job has "Background Check On - Limited," it is by design. It was designed with the intent to stop Managers from mistakenly running a pricey background check.  
  • When "On - Limited" is selected for the job, it is set up to ONLY allow the Human Resources Manager  and above to run the background check. In this case, a BUA will not be able to see any background check packages. 

 

 

Suggested Work Arounds:

  • Human Resources Admin and higher can run the background check.  
  • The BUA affected could reach out to the corporate office and ask the corporate office to make changes regarding this setting if they choose.

 

Comments

-->