PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until January 24.

I need help with…

There is an error on the I-9. What needs to be fixed?

Sophie -

When the Social Security Administration sends the I-9 back to the employee for corrections, it will not specify what information needs to be corrected. 

However, as an Administrator, you can review the information the employee provided.

  • Click E-Verify Cases.
  • Search for the employee by name.  A status will appear on the right.
  • Click the button called Actions.  Select View Case Details.
  • View the information entered by the employee in Section 1 of I-9. Review the information with the employee to make sure it is correct. 


Common mistakes include:

  • First Name or Last Name in the "other names used" field.  
      • Suggest they put N/A in "other names used."
  • Accents in their First Name or Last Name.
      • Suggest they exclude accents from their names.