PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until January 24.

I need help with…

PeopleMatter Service Bulletin: Administrator Roles not Updating via APIs (RESOLVED)

Andrew -

There is currently an issue affecting PeopleMatter customers that are using API's to update the roles of their administrators. The issue is preventing admins from being assigned a role at more than one location. Admins impacted will only have access to the first location and role listed in the API configuration.

An alternative solution is to manually edit the admin role and location access via the company settings section of PeopleMatter. Here's more information:

This issue is being treated with the highest priority, and our teams are actively working on a resolution. Updates will be provided to this article as they become available.

Thank you for your patience.

Your PeopleMatter Support Team


  • Avatar

    UPDATE 7:21 AM EST, 4/29: Our team has corrected the issue impacting how managers are automatically assigned roles within PeopleMatter. A software update was pushed last evening, and all correct roles and store accesses should now be restored.

    Please report any additional issues to, and thank you for your patience.

    Your PeopleMatter Support Team