PeopleMatter Support: 1-877-354-2266
Monday-Friday 8:30 AM-8:30 PM EST

Knowledge Base

Hi! We've moved the Knowledge Base to make it better for you. Check it out here.

This site isn't being updated anymore but will be available until January 24.

I need help with…

Custom Application Questions are not properly distributed to applicants (Resolved)

Amy -

MODULE: HIRE- Custom Application Questions 

Path: Settings>Company>Application Questions 

ISSUE: A few customers have reported that custom application questions are not being applied to the accurate applications. Custom application questions were set up by your company and customized to appear to specific applicants. 

HOW IT'S MANIFESTED:  Custom Questions appear to reset overnight. Once they are updated they will not change until that evening. 

ROOT CAUSE: Our Engineering team is investigating this issue at a high priority. 

WORK AROUND: Set the Custom Application Questions as desired at the beginning of each day to make sure they are correct for that day. 




Follow this article to receive automatic updates. Don't know how to do that? 

Click Here